Blog

February 16, 2026

HIPAA-Compliant SMS, Text & WhatsApp Messaging in Salesforce

Your hospital sends 8,000 patient SMS, text and WhatsApp messages a week. If any one of them leaks identifiable health...

Read more →

February 12, 2026

PECR & UK GDPR for SMS, Text & WhatsApp from Salesforce

Your UK business sends SMS, text and WhatsApp marketing to 8,000 contacts. Under PECR and UK GDPR, every single recipient...

Read more →

February 10, 2026

10DLC Registration for SMS, Text & WhatsApp from Salesforce

Your US SMS, text and WhatsApp traffic goes through a 10-digit number. If it’s not registered under 10DLC, carriers throttle...

Read more →

February 5, 2026

TCPA Compliance for SMS, Text & WhatsApp from Salesforce

Your TCPA violations cost $500 per message minimum, $1,500 if the violation is wilful. A sales team that sends 200...

Read more →

February 2, 2026

Salesforce Messaging Audit Trail for AI Agent, SMS, Text & WhatsApp

Your compliance officer asks who sent a specific WhatsApp message to a specific customer on a specific day. In most...

Read more →

January 28, 2026

Agentforce AI Agent Session Management for SMS, Text & WhatsApp

Your prospect replied on WhatsApp three weeks ago. Today she replies again, about something completely different. Without session management, your...

Read more →

January 26, 2026

Human Takeover from an AI Agent on SMS, Text & WhatsApp

Your Agentforce AI agent has been holding a three-day SMS conversation with a borrower. She finally asks the one question...

Read more →

January 21, 2026

Agentforce AI Agent on Salesforce Leads, Contacts & Cases

Your WhatsApp message arrives from a number your Salesforce has never seen. Your Agentforce AI agent searches for a match,...

Read more →

January 19, 2026

Automate Inbound SMS, Text & WhatsApp with Agentforce in Salesforce

Your support team opens Monday morning to 90 unread messages. Your Agentforce AI agent already handled 67 of them over...

Read more →